Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your use of the website, services, and communications provided by Bedrock Alliance Holdings LLC, operating as Tweak & Build(“we,” “us,” or “our”). By using our website, submitting a form, booking a call, requesting a quote, or engaging us for services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the site or services.

2. Services

Tweak & Build provides web development, design, automation, marketing, consulting, proposals, lead follow-up, and project communication services. Specific deliverables, timelines, and pricing for each engagement are documented in an individual proposal, Statement of Work, or order confirmation.

3. Proposals, Scope, and Pricing

Proposals describe the agreed scope, deliverables, milestones, and pricing for an engagement. Pricing is fixed and confirmed in writing before work begins. Unless otherwise stated, prices are in U.S. dollars and exclude applicable taxes. Quotes and proposals are valid for 30 days unless otherwise noted.

4. Payment Terms

Quick Build services are prepaid in full. Custom projects are billed on a milestone basis with payment due within the timeframe stated on the invoice (typically net 7). Late payments may incur a fee of 1.5% per month on the outstanding balance, or the maximum allowed by law, whichever is lower. We may pause work on overdue accounts until the balance is resolved.

5. Revisions and Scope Changes

Each engagement includes a defined number of revision rounds described in the proposal. Requests beyond the included revisions, or work outside the agreed scope, are handled as a change request and quoted separately before being added to the engagement.

6. Client Responsibilities

To keep projects on schedule, you agree to:

• Provide accurate information, content, brand assets, and credentials needed to deliver the work.
• Respond to questions, drafts, and approval requests in a timely manner.
• Ensure you have rights to any content, logos, copy, or assets you provide and that they do not infringe third-party rights.
• Designate a single primary point of contact authorized to make decisions.

7. SMS Communications

By providing your phone number through our website, booking flow, quote request, or during a business conversation, you agree that Bedrock Alliance Holdings LLC, operating as Tweak & Build, may contact you by phone, email, or SMS regarding your inquiry, proposal, appointment, project, or active business relationship.

Message frequency varies. Messages are tied to your active inquiry, proposal, appointment, or project. Message and data rates may apply depending on your mobile carrier and plan. Reply STOP to opt out of SMS messages or HELP for help. Consent to receive SMS messages is not required as a condition of purchasing services, and your consent to SMS is not shared or sold. See our Privacy Policy for details on how we handle mobile information.

8. Opt-Out Instructions

You can stop receiving SMS messages from us at any time by replying STOP to any message. After we receive your STOP request, we will send a single confirmation message and will not send additional SMS messages unless you opt back in. For assistance, reply HELP or email hello@tweakandbuild.com. You may also ask us in writing to remove your number from all SMS communications.

9. Intellectual Property

Upon receipt of full payment for an engagement, ownership of the custom code, design assets, and final deliverables created specifically for you transfers to you. Third-party libraries, frameworks, fonts, and stock assets remain under their respective licenses. We retain ownership of pre-existing tools, internal libraries, and know-how used to deliver the work and grant you a perpetual, non-exclusive license to use them as embedded in your deliverables.

10. Third-Party Services

Our services may rely on third-party providers (for example, hosting, email delivery, scheduling, payments, analytics, or SMS delivery). We are not responsible for the availability, performance, pricing changes, or terms of those providers. Your use of any third-party service is governed by that provider’s own terms and privacy policy.

11. Portfolio Use

Unless you ask us in writing not to, we may showcase completed work—screenshots, short descriptions, metrics, and a link to the live project—in our portfolio, case studies, and marketing materials. We will not disclose confidential business information or credentials without permission.

12. Refunds and Cancellations

Custom projects: if we fail to deliver the agreed scope for a milestone, you are entitled to a full refund for that milestone. Completed and accepted milestones are non-refundable.

Quick Builds: include the revision rounds described in the proposal. If we are unable to meet the documented requirements after the included revisions, we will work with you in good faith to find a resolution.

Either party may cancel an in-progress engagement in writing. You remain responsible for payment for work completed up to the cancellation date.

13. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to an engagement will not exceed the fees actually paid by you for that engagement. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data. Services are provided “as is” and “as available,” without warranties of any kind beyond those expressly stated in a written agreement.

14. Termination

Either party may terminate an engagement with 14 days’ written notice, or immediately for material breach that is not cured within a reasonable time after notice. Upon termination, you remain responsible for payment for all work completed through the effective date, and we will deliver completed work product following receipt of final payment.

15. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws principles. The parties agree that any disputes will be resolved through binding arbitration seated in New Jersey, or in the state or federal courts located in New Jersey where arbitration is not available.

16. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be highlighted here or communicated directly when appropriate. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Reach us at hello@tweakandbuild.com. For information on how we handle your data, see our Privacy Policy.

Bedrock Alliance Holdings LLC
d/b/a Tweak & Build
tweakandbuild.com